Refund policy

Last Updated: [DATE]

At [STORE NAME], we want you to be satisfied with your purchase. This Return & Refund Policy explains when and how products may be returned and refunds may be issued.

1. Return Period

We accept eligible returns within [7/14/30] days from the date the order is delivered.

To request a return, please contact us at [EMAIL ADDRESS] within the applicable return period.

2. Return Eligibility

To be eligible for a return, the product generally must:

Be unused and in its original condition.
Be in the original packaging, where applicable.
Include all original accessories, tags, labels, manuals, and other items supplied with the product.
Not show signs of damage, misuse, washing, alteration, or wear caused by the customer.
Be accompanied by the original order details or proof of purchase.

We reserve the right to refuse a return if the product does not meet the applicable return requirements.

3. Non-Returnable Products

The following products may not be eligible for return:

[PRODUCT CATEGORY]
[PERSONALIZED/CUSTOMIZED PRODUCTS]
[HYGIENE/PERSONAL-USE PRODUCTS]
[SALE/CLEARANCE PRODUCTS]
[OTHER NON-RETURNABLE ITEMS]

If you are unsure whether your product is eligible for return, please contact us before sending it back.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us at [EMAIL ADDRESS] within [24/48/72 HOURS] of delivery.

Please provide:

Order number
Description of the issue
Clear photos/videos of the product
Photos of the packaging, if applicable

After reviewing your request, we may offer a replacement, refund, exchange, or another appropriate resolution.

5. Return Shipping

Return shipping costs will be handled as follows:

[CUSTOMER PAYS RETURN SHIPPING / STORE PAYS RETURN SHIPPING FOR DEFECTIVE OR WRONG ITEMS / OTHER TERMS]

We recommend using a trackable shipping service when returning an item.

6. Exchanges

We offer exchanges subject to product availability.

Exchange requests must be submitted within [NUMBER] days of delivery and the product must meet our return eligibility requirements.

If the requested replacement is unavailable, we may offer another suitable resolution.

7. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued through:

[ORIGINAL PAYMENT METHOD / BANK TRANSFER / STORE CREDIT / OTHER]

The time required for the refund to appear in your account may depend on your payment provider or bank.

8. Partial Refunds

In certain circumstances, a partial refund may be provided if:

The product has minor damage or missing packaging.
The product has been used or altered.
Parts or accessories are missing.
Other conditions affecting the value of the product apply.

Any such decision will be communicated to the customer before the refund is processed.

9. Cancellation

Order cancellation requests must be submitted as soon as possible after placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.