Shipping policy
Last Updated: [DATE]
Thank you for visiting [STORE NAME]. This Shipping Policy explains how we process and deliver orders placed through [WEBSITE URL].
1. Order Processing
- Orders are generally processed within [1–3 BUSINESS DAYS] after payment confirmation.
- Orders placed on weekends or public holidays may be processed on the next business day.
- Once your order has been shipped, you will receive a shipping confirmation and tracking information, where available.
2. Shipping Locations
We currently ship to:
[INDIA ONLY / WORLDWIDE / SPECIFIC LOCATIONS]
If your location is not available during checkout, please contact us at [EMAIL ADDRESS].
3. Delivery Time
Estimated delivery time:
- Standard Delivery: [3–7 BUSINESS DAYS]
- Express Delivery: [1–3 BUSINESS DAYS], where available.
Delivery times are estimates and may vary depending on your location, courier service, weather, public holidays, or other circumstances outside our control.
4. Shipping Charges
Shipping charges are calculated at checkout based on your order and delivery location.
- Standard Shipping: [₹_____ / FREE ABOVE ₹_____]
- Express Shipping: [₹_____]
- International Shipping: [₹_____]
Any applicable additional taxes, customs duties, or import charges for international orders are the responsibility of the customer unless otherwise stated.
5. Order Tracking
Once your order has been shipped, we may provide a tracking number through [EMAIL/SMS/WHATSAPP].
You can use the tracking information provided by the courier to check the status of your shipment.
6. Delayed or Lost Orders
While we make every effort to deliver orders within the estimated timeframe, delays may occur due to courier issues, weather, holidays, incorrect address information, or other circumstances beyond our control.
If your order appears to be delayed or lost, please contact us at [EMAIL ADDRESS] with your order number.
We will contact the relevant shipping provider and assist you as appropriate.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipping the order.
8. Damaged Packages
If your package arrives visibly damaged, please contact us at [EMAIL ADDRESS] as soon as possible and provide:
- Your order number
- Photos/videos of the package
- Photos/videos of the damaged product
- Any other information requested by our support team
We will review the matter and provide an appropriate resolution according to our Return & Refund Policy.
9. Contact Us
If you have any questions regarding shipping, please contact us:
[STORE NAME]
Address: [FULL BUSINESS ADDRESS]
Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]